Terms and Conditions
1. Scope of Application
1.1. These General Terms and Conditions apply to all contracts (e.g., accommodation contracts or contracts for the provision of other services) concluded by Hotel Radmilovac Marija Pavlovic PR in relation to a hotel operated by them (Hotel Radmilovac)
1.2. If the contracting party of the Hotel is not simultaneously a hotel guest, the contracting party is obligated to transfer the obligations arising from these General Terms and Conditions to the hotel guest.
1.3. A contract with a Hotel Operating Company is only concluded under these General Terms and Conditions. Any terms and conditions of the contracting party shall not apply.
2. Definitions
"Hotel Guest":
A natural person who avails themselves of accommodation services. The hotel guest is typically also the contracting party. Individuals who accompany the contracting party (e.g., family members, friends, etc.) are also considered hotel guests.
"Contracting Party":
A natural or legal person from within or outside the country who enters into an accommodation contract on behalf of a hotel guest or for their own stay as a hotel guest.
"Entrepreneur" or "Consumer":
These terms are understood in accordance with the Consumer Protection Act.
"Contract":
The accommodation contract or contract for other services concluded between the operating company and the contracting party, the details of which are subsequently regulated.
3. Contract Formation | Deposit
3.1. The contract with the Hotel is formed upon acceptance of the order by the contracting party. The Hotel may choose to confirm a booking in writing or not.
3.2. If the Hotel requests the contracting party to make a deposit or provide credit card authorization, the contract is formed on the condition that the contracting party makes the deposit or provides the credit card authorization (see below) within the specified timeframe.
3.3. Unless the Hotel has expressly set a different deadline in written form, the contracting party is obligated to make the deposit or provide the credit card authorization no later than 3 days after the booking. The costs of the money transfer (e.g., transfer fees) are borne by the contracting party.
4. Commencement and Termination of Accommodation
4.1. The contracting party has the right, unless the Hotel offers a different check-in time, to occupy the rented rooms from 2:00 PM on the agreed-upon day ("arrival day").
4.2. If a room is first occupied before 6:00 AM, the preceding night will be counted as the first night of stay.
4.3. The contracted rooms must be vacated by the contracting party on the day of departure by 11:00 AM. If the return is not made by this time, the Hotel may charge the contracting party up to 100% of the full accommodation price (list price) for the additional usage. In addition, the contracting party is obliged to compensate any further damage resulting from the delayed return, in accordance with statutory regulations.
5. Cancellation by the Contracting Party | Cancellation Fee
5.1. In the case of online bookings or accommodation contracts concluded through out selling channels , the right of withdrawal by the contracting party is excluded within 14 days of contract conclusion. The agreed-upon cancellation conditions associated with the room rate shall apply.
5.2. Unless otherwise agreed upon in writing on an individual basis, cancellation by the contracting party for groups is only permissible if the following cancellation fees are paid:
· Up to 28 days before arrival: 15% of the total amount of the booked stay.
· 27 to 7 days before arrival: 45% of the total amount of the booked stay.
· 6 to the day of arrival: 100% of the total amount of the booked stay.
· In case of no-show, unused rooms, or early departure, 100% of the total amount will be charged.
6. Cancellation by the Hotel
6.1. If the contract specifies a deposit, and the contracting party does not make the deposit within the specified timeframe, the Hotel can withdraw from the contract without further notice.
6.2. If the guest does not appear by 11:00 PM on the agreed-upon day of arrival, there is no obligation to provide accommodation unless a later arrival time has been agreed upon.
6.3. If the contracting party has made a deposit, the reserved rooms will remain available until 11:00 AM on the day following the agreed-upon arrival date. In the case of a prepayment for more than four days, the obligation to provide accommodation ends at 11:00 PM on the fourth day, with the arrival day counted as the first day, unless the hotel guest communicates a later arrival date.
6.4. The Hotel is at all times entitled to withdraw from the contract without notice for valid reasons, such as:
· Force majeure or other circumstances beyond the control of the Hotel that make it impossible to fulfill the contract.
· Rooms are booked under misleading or false representation of essential facts, such as the guest's identity or purpose of stay.
· The Hotel has justified cause to believe that the use of hotel services may jeopardize the smooth operation of the business.
· There is a significant violation of these General Terms and Conditions.
7. Rights of the Contracting Party
7.1. By entering into an accommodation contract, the contracting party acquires the right to the customary use of the rented rooms, the facilities of the hotel that are typically made available to guests without special conditions, and to the usual services. The contracting party is required to exercise these rights in accordance with any hotel and/or guest policies (see house rules).
8. Obligations of the Contracting Party
8. Obligations of the Contracting Party
8.1. The contracting party is obliged to pay the agreed fee plus any additional amounts that have arisen due to separate services used by them and/or the guests accompanying them, including statutory value-added tax, at the latest at the time of departure. Unless otherwise agreed, the offered fees include all taxes and duties.
8.2. The Hotel is not obligated to accept foreign currencies. If the Hotel accepts foreign currencies, they will be exchanged at the daily exchange rate where feasible. The contracting party is responsible for all associated costs.
8.3. The contracting party, as well as all hotel guests, are jointly and severally liable to the Hotel for any damage caused by them, the hotel guest, or any other persons who receive services from the Hotel with their knowledge or consent.
9. Rights of the Hotel
9.1. If the contracting party refuses to pay the agreed-upon fee or is in arrears, the Hotel has the statutory right of retention and lien on items brought by the contracting party or hotel guest to secure claims arising from the contract.
9.2. The Hotel Operating Company has the right to charge special fees for room service requested during extraordinary hours (after 9:00 PM and before 6:00 AM), provided this is indicated in the room price list.
9.3. The accommodation fee may be adjusted if the contracting party requests changes to the number of booked rooms, services, or length of stay, and the Hotel agrees.
10. Obligations of the Hotel
10.1. The Hotel is obligated to provide the agreed-upon services to the extent corresponding to their standard.
10.2. Special services that are not included in the accommodation fee and may incur additional charges include access to facilities such as restaurant, or parking, as well as extra beds or child beds.
11. Termination of Contract
11.1. If the contract was concluded for a specific period, it expires upon the expiration of that period.
11.2. The Hotel is entitled to terminate the accommodation contract with immediate effect for significant reasons, including endangerment of safety or property, non-payment, or major violations of house rules.
12. Liability of the Hotel
12.1. The Hotel is liable for damages to items brought in by the contracting party in accordance with statutory provisions, with liability limited to the maximum amount prescribed by law.
12.2. The Hotel is not liable for slight negligence or consequential damages.
13. Data Protection
13.1. The Hotel complies with GDPR and Serbian data protection laws. Personal data is processed only as permitted by law or with the guest's consent.
13.2. Further information can be found in the Hotel's Privacy Policy
14. Place of Performance and Jurisdiction
14.1. The place of performance is the location where the Hotel is situated.
14.2. This contract is governed by Serbian formal and substantive law
14.3. After the choice of the parties, the competent court at the location of the Hotel Commercial court in Belgrade. The Hotel is also entitled to assert its rights at any other local and competent court.